Whilst we keep a wide range of products in stock to enable us to deliver to you promptly, there may be times when an item is out of stock and awaiting delivery to us from our supplier. This is especially true during the current pandemic. We will advise you as soon as possible if this is the case along with an expected delivery date. At times we may arrange for an item to be dispatched direct from our supplier to enable you to receive your order faster. We will not be held responsible in any way for costs incurred (including fitting costs or aborted garage costs) due to delays in delivery of your order.
We advise you to check stock with ourselves via either our websites Chat App or via email to email@example.com prior to ordering.
Delivery – Mainland UK
Prices quoted upon our website during checkout relate to UK mainland delivery and depending on size of parcel may not cover Scottish Highlands and Islands. Therefore if you require your order sending to an address in Scottish Highlands or Islands there may be a small additional delivery charge over and above that shown during checkout, if this is the case we will contact you to take payment for additional amount when processing your order.
Any dispatch or delivery dates provided by Monster Motorsport must be viewed as an estimate only and assumes stock is available. As our website does not run a live stock system, we advise checking stock with us prior to ordering using either our website chat app or via email to firstname.lastname@example.org
We offer 2 delivery services - `Standard` where we aim to dispatch your order in 2-4 days and `Priority` where we aim to dispatch in 1-2 business days. Please be aware this is a guide only and represents business days (monday to friday) and not weekends or public holidays. If we are unable to meet this dispatch target (for example if we are awaiting stock) we will contact you via email. Please note this refers to dispatch times and not delivery times
We reserve the right to decide how best to dispatch your order to you. In general small packages will usually be sent via Royal Mail, and may require signing for. Royal Mail parcels whilst usually arriving next day following dispatch can take up to 14 working days to arrive.
Medium sized and large sized packages will usually be sent via courier and will require signing for. The courier will only attempt 2 deliveries to your address. If both deliveries are unsuccessful (if you are not available to sign for the goods) the goods will be taken back to the Courier’s depot and you will need to visit their depot in person with proof of ID to collect the goods. If the goods are returned to the Courier’s depot and you require them to be re-delivered to your address again, this will be chargeable at £10.00. If you do not collect the goods within 3 working days following the return to the depot, the goods will be returned to us. A returns charge of £8.00 is payable at this point, and this will be deducted from a refund if you wish to then cancel your order. If instead you require re-delivery back out to you will be chargeable at original delivery price, plus the returns charge.
Delivery - Outside of Mainland UK
Shipping prices for orders outside of the UK are displayed upon checkout. Overseas orders take longer to arrive than UK mainland orders. We advise to check stock with us using our website chat app or email to email@example.com prior to ordering.
No warranty other than that provided by the products manufacturer is supplied by Monster Motorsport. Warranty is registered only to the original purchaser of the goods and is not transferable to another person. Any warranty will be null and void if the product has been modified in any way after sale, is incorrectly fitted or shows signs of misuse. Product warranty will never exceed the cost of the original goods. Any and all warranty associated labour charges, fitting and/or re-fitting charges and/or associated costs, repair and/or consequential losses are not covered by manufacturers product warranty and will also not be covered or contributed to by Monster Motorsport.
Damaged Packages & shortages: If when you receive your goods and you believe them to faulty /short, you must inform us in writing (email to firstname.lastname@example.org) as soon as is practicable after receiving your goods. Your statutory rights are not affected.
Unwanted Goods: You have a right to cancel the contract within 14 days starting the day after receiving delivery of the goods. You must inform us within this 14 day period by either emailing email@example.com or by telephone on 01509 266 400 of your intention to return an item, following which you must return the goods to us within 14 days, at your cost. Items returned outside of this period will not be accepted. The items must be returned in re-saleable conditon and in original packaging.
No refunds whatsoever will be given on goods that that show signs of being installed, modified, scratched or defaced in any way.
If having a product professionally installed or sprayed / painted, you must ensure the correct part has arrived and you are 100% satisfied with fitment prior to commencing installation or (in the case of body styling parts) painting / spraying. We will not accept returns on items that are sprayed / painted. We do not cover costs of installation.
It is your responsibility to pay for the return of goods and ensure that they are adequately insured, and returned in good order, including packaging.
i) Any body styling that has been painted or primed by you cannot be returned once purchased. Therefore please ensure any styling or bodyparts fits your vehicle prior to spraying. This does not affect your statutory rights.
ii) Wheels can not be returned once they have been fitted with tyres, therefore you must double check wheels fit prior to installing tyres. Any wheels supplied by us pre-fitted with tyres are a custom order and cannot be returned for refund or exchange. This does not affect your statutory rights.
iii) Mat sets are a custom order and cannot be returned or exchanged. This does not affect your statutory rights.